Remove Pop Up Ads

Did you just get a pop-up from and ponder where it came from? Did the ad appear to have been initiated from a web site that under normal circumstances don’t use advertising such as pop-up windows? Or did the pop-up show up while you clicked a link on one of the major search engines, such as Google, Bing or Yahoo?

Here’s how the pop-up looked like when I got it on my system: pop up

In my case, the loading stopped with a “500 Internal Privoxy Error“. Did you also get the error message, or did you see an ad?

Does this sound like your story, you presumably have some adware installed on your machine that pops up the ads. There’s no use contacting the owners of the website you were browsing. The ads are not coming from them. I’ll do my best to help you with the removal in this blog post.

I found the pop-up on one of the lab computers where I have some adware running. I’ve talked about this in some of the previous blog posts. The adware was installed on purpose, and from time to time I check if anything new has appeared, such as pop-up windows, new tabs in the browsers, injected ads on website that usually don’t show ads, or if some new files have been saved to the hard-drive. resolves to the IP address and to According to DomainTools and YouGetSignal’s reverse lookup service are the following domains located on the same server:


So, how do you remove the pop-up ads? On the machine where I got the ads I had, SmartComp Safe Network, Live Malware Protection and Windows Menager installed. I removed them with FreeFixer and that stopped the pop-ups and all the other ads I was getting in Mozilla Firefox.

Judging from Alexa’s traffic rank, is getting quite a lot of traffic: traffic

The problem with pop-ups such as this one is that it can be launched by many variants of adware, not just the adware running on my computer. This makes it impossible to say exactly what you need to remove to stop the pop-ups.

Anyway, here’s my suggestion for the ads removal:

The first thing I would do to remove the pop-ups is to examine the programs installed on the machine, by opening the “Uninstall programs” dialog. You can open this dialog from the Windows Control Panel. If you are using one of the more recent versions of Windows you can just type in “uninstall” in the Control Panel’s search field to find that dialog:
Uninstall a program search

Click on the “Uninstall a program” link and the Uninstall programs dialog will open up:
Uninstall a program dialog

Do you see something suspect in there or something that you don’t remember installing? Tip: Sort on the “Installed On” column to see if something was installed approximately about the same time as you started getting the pop-ups.

The next thing to check would be your browser’s add-ons. Adware often show up under the add-ons menu in Chrome, Firefox, Internet Explorer or Safari. Is there anything that looks suspicious? Something that you don’t remember installing?
Firefox add-ons manager

I think most users will be able to identify and remove the adware with the steps outlined above, but in case that did not work you can try the FreeFixer removal tool to identify and remove the adware. FreeFixer is a freeware tool that I started develop about 8 years ago. Freefixer is a tool designed to manually track down and remove unwanted software. When you’ve identified the unwanted files you can simply tick a checkbox and click on the Fix button to remove the unwanted file.

FreeFixer’s removal feature is not locked like many other removal tools out there. It won’t require you to purchase the program just when you are about to remove the unwanted files.

And if you’re having troubles figuring out if a file is clean or adware in FreeFixer’s scan result, click on the More Info link for the file. That will open up your browser with a page which contains more information about the file. On that web page, check out the VirusTotal report which can be quite useful:

FreeFixer More Info link example
An example of FreeFixer’s “More Info” links. Click for full size.

Here’s a video guide showing how to remove pop-up ads with FreeFixer:

Did you find any adware on your machine? Did that stop the ads? Please post the name of the adware you uninstalled from your machine in the comment below.

Thank you!

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