08 June 2010

Please give me some feedback on FreeFixer

What do you think about the FreeFixer application and the freefixer.com web site? I've set up this blog post so you easily can post your feedback. Want to see a new feature? Did you spot a spelling error? Did FreeFixer fail to remove some malware file? Want to see more screenshots?

Please post your feedback below. Anything is welcome. If you see someone already has posted your suggestion, please give them a "thump up".


Wallop Thongdon-ngaw writes

16 thumbs

I have done that fix srvklw32.exe on my pc.
It's causing peak and used cpu much more 60% at all time.

I so happy.
Thank so much.

# 16 Jul 2010, 2:18

+Alex+ writes

9 thumbs

free fixer is a good program
it helped my desktop run mutch faster

# 17 Jul 2010, 21:26

JOSE H writes

2 thumbs

I used once then was good.......lost the program but finally got it back it' just great

# 2 Sep 2010, 22:22

Brian writes

1 thumb

Great program! This thing fixes stuff that many of the popular programs don't fix. Only problem is it is hard to find, used it a while back and couldn't find it again for the life of me :-)

The only suggestion that I can make is to have some sort of centralized reporting feature. So you can load it up on network machines and have it run, then report the results and let someone know on a server if action needs to take place.

# 14 Sep 2010, 9:11

=Chris= writes

0 thumbs

This program fixed my brand new laptop that somehow got a trojan. The machine wasn't a week old and I had start up trojan/viruses! I was not happy. THANK YOU Free Fixer!

# 14 Oct 2010, 6:36

/Ronald/ writes

0 thumbs

Hi Roger,

I tried FreeFixer v0.58 2 times but both times it hangs on scanning drivers. Is this a known issue?


# 28 Oct 2010, 2:52

Roger Karlsson writes

-1 thumb

@Ronald: There is a known issue where the scan sometimes hangs while the Windows operating system is downloading updates in the background. This can be resolved by visiting the Windows update site http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us to download all high-priority updates. Once the updates have been installed and the machine has been restarted, the FreeFixer scan should proceed from start to end without any problems.

Did this solve the problem?

# 2 Nov 2010, 14:02

/Theo/ writes

-3 thumbs

Best program I came across,found and deleted some issues the very first time I used it,unbelievable! Thank you!

# 6 Nov 2010, 16:13

mark writes

-3 thumbs

Brill, best software ive used with out concern of what im deleting. Thank you i will spread the word.

# 13 Dec 2010, 9:27

dip writes

-2 thumbs


Free Fixer done a lot for my desktop

'll glad 2 receive for updates and powerful product from Team

# 23 Dec 2010, 10:21

Christine Diane Nichols writes

Show comment -6 thumbs

Shannon Sandy writes

0 thumbs

Hi, I love your program, thanks so much for making it available to us. I'm having a problem, I can't get the windows system tool to work, even on my admin. acct. I've found duplicate files, of legit. files in my sys.32 file. I really would like to check this. can you help? Also,can freefixer work in safe mode? I feel I have hidden data leakage, as my file sharing in all accts. on PC will turn on, over & over, AFTER I made sure they were all off. any help would be greatly appreciated! thanks again for all your work, this is a great program!
Shannon :)

# 27 May 2011, 1:55

dedsaa writes

-2 thumbs

действительно здорово

# 1 Jun 2011, 2:43

sw9280 writes

-2 thumbs

I am a Chinese,use protableapps.com system in Flash Memery(U disk).
Hope FreeFixer english edition would provide Portable edition, use cloudy technology,hope it to Integrate an anti-virus scanner in FreeFixer,Improve rootkit detection,Add more scan locations, such as services, Firefox settings, etc.
If you can do it ,please send mail to me !

I want to contribution for FreeFixer, so hope include Feedback function.
If only a main *.exe file in FreeFixer ,I could intall it in portableapps.com system by myself.
Thank you very much.

# 25 Aug 2011, 20:38

DMH writes

-1 thumb

I am NOT a Chinese ... (???)

But, I did stay at a Holiday Inn Express last night! ….

Suggested Change: Anyway that you might please change your Bot-Be-Gone question ... or else kill all of the 3-legged cats in the world (especially the one my neighbor has, please!) ... took me 2 hours of frustration caused by being denied dozens of times before I realized what the question meant to ask was "How many legs does a (4-legged) cat have?", (since 3-legged cats dont have 4 legs) ... well I finally got it right by knowing that if a cat had 100 legs he'd be a centipede; so I started at 99 and worked my way back to the solution ... thereby gaining safe-passage for myself into this comment window! (Boy!!! I Hope the question to get back out of here isn't so tough)! :-)


I most-certainly-completely-and-unconditionally DO love freefixer ... but I am not IN love with her. Nonetheless,I must confess: I do want to have her babies!!!

... And I probably would have gotten away with it too, if it weren't for you blasted kids ... and yer pesky dog!!

(Well, you kids, your dog and the whole "I'm a dude-factor" ... other than that though, I bet I woulda' been "in"!! C'mon?!!? .... stop the hate!!)

“Thanks again mang! Keep up the nice work!!

PS: I am still not Chinese

# 9 Oct 2011, 11:39

DMH writes

-2 thumbs

Christine Diane Nichols writes

"please remove free-fixer from my computer ASAP!"

Let me guess, and I'll betcha' bucks ta' donuts that I'm dead-nutz accurate too!? But only because there is no other rational possibility to explain *YOU*- here we go...

Roger crept into your house while you slept, grabbed a beer from your fridge and then installed his software onto your PC! When arriving at the Terms of Service agreement he even clicked "I Agree" for you!! It prolly wasn't personal; he's just a hard-hittin' go-getting type triple A+ personality ... I heard the guy wears 3 watches; ON EACH WRIST! And he was probably just bored that night!? - Anyhow, since his labor is voluntary and his Public Service FreeFixer offering is Freeware, he probably didn't charge you ALL that much ... (right on the money, so far ... right!!?) ...

Shortly after waking up, seeing the 6-DIGIT invoice that he left, you felt like you were being "price-gouged" and a bright girl like you "would NOT be taken advantage of!!" So, preparing for battle, you began mental-preparations first by forcing your mind to perpetually overlook the fact that all 6 of those digits on the invoice were ZEROES! You then paid a hypno-therapist $275 to clean everything up for your sub-conscious by replacing reality with a quaint fairytale about a sweet, sweet honorable Princess whose gold and jewels were all stolen from her by the Evil Hobbit Roger.

Upon finally logging into your PC for the first time that day a SUDDEN-HORROR came over you when you realized that your Windows 7 desktop(which had been factory-restored 2 days earlier) was missing the "Run" command from its Start Menu! Not knowing that it was obviously a result of "Roger-less condition" known as "Windows 7 Defaults" ... It would have mattered NONE at that point anyhow! So falling to your knees, and with a ROYAL-Scream ... screamed: "DAMN YOU ROGER!!! DAMN YOU ROGER AND YOUR FREEFIXER!!!" ... 180 seconds later you found your royal-'high'ness "here" ... on Roger's site ... ready to bark the royal-order demanding that he immediately undo the terrible things he had done to your kingdom ... On one end of the Royal-Statute you placed your Royal-initials, followed by an exclamation point(ASAP!) ... and at the other end you placed a "please" - obligatory smokescreen, superficial, "for the record" and artificial ... evidence-I'm-civilized - Royal-manners! A weak attempt to throw us off of your trail as a warped psychopath who suffers the consequences of her ACUTE Ego-Centric-Entitle-ism, (Correction: You aren't "suffering" anything here! You're the root-cause of the suffering!)..

OK moving on: and it looks like you regularly engage in risky, asocial-sociopathic behavior, are void of clarity in perception, lack ANY understanding of even the concept of gratitude and appear to have an "unnatural and unhealthy affinity" toward an estranged uncle. As well as 2 Sr. Citizen neighbors, small, high-RPM household appliances, a small group of barnyard animals and a broom that you affectionately refer to as "Bruce" ... Well, pretty good, huh!!? No need to worry - you have my word ... your secret is good with me! I will just refer to you as the "Royal-Pain" ....

Seriously, what is wrong with ppl? Wow!!! Download Freeware (GOOD Freeware!), Sign terms of Service. Fly past any and every warning about liability and who's responsible for it, if you install the software ... find yourself unhappy for ANY reason, and then have the 9lb nutz to come to the man's site and address him with a curt ORDER, preceded by a "please"!!??? I just don't get it at all????

PS - "please remove your computer from our World-Wide-InterWeb ASAP!"

# 9 Oct 2011, 22:17

Dale writes

0 thumbs

Seriously, do you really have the power to invade my computer? LOL

# 27 Oct 2011, 12:11

jofan writes

0 thumbs

Just trying out FreeFixer 0.6 for the first time and so far so good... but...

Make FreeFixer use the system default web browser. Browsing the web with IE is just about THE most unwise thing to do.

# 8 Nov 2011, 12:34

pino writes

-1 thumb


# 16 Nov 2011, 2:59

elizabeth writes

-1 thumb


# 5 Dec 2011, 22:41

Roger Karlsson writes

0 thumbs

@jofan: Good point, I'll make sure all links in FreeFixer opens up in the default web browser.

@elizabeth: FreeFixer is 100% free.

# 26 Dec 2011, 0:15

Jose Arroyo writes

1 thumb

I dont know where you have been hiding. but with a few clicks and barelly any time. You solved a lot of issues for me.

Thank you.

# 11 Feb 2012, 8:23

=Ivan= writes

0 thumbs

Freefixer hangs while "scanning for drivers". Tried 4/5 times (after reboot, closing all programs, force launch as administrator etc.) but it always hangs. OS is Windows 7 64 bit with all the latest updates. The log in Appdata/Local is empty so I don't know what kind of additional info I could provide...

# 13 Feb 2012, 1:51

Roger Karlsson writes

0 thumbs

@Ivan: Thank you for reporting in the problem. I'll have a look at it. To work around the problem you can temporarily disable the drivers scan by adding


in the settings file. On Windows 2000, XP, 2003 and 2008 it is located at "C:\Documents and Settings\%USERNAME%\Application Data\FreeFixer\settings.txt" where %USERNAME% is your user name. On Windows 7 and Vista, it's found at "C:\Users\%USERNAME%\AppData\Roaming\FreeFixer\settings.txt". On Windows 7 and Vista you have to configure your system to display hidden files and folders to see the settings file. To do so, start Windows Explorer -> Organize -> Folder and Search Options -> View Tab -> Show hidden files and folders.

# 13 Feb 2012, 11:17

=Ivan= writes

0 thumbs

Thank you Roger. I've tried your suggestion and in fact now it skips the drivers scan but sadly it now hangs while "Scanning Recently created or modified files". It says it may take a while but I left the program running for two hours, I think it should be enough (the the cpu is an Intel i7 2.8Ghz and the system has 8Gb of ram) Anyway when I say "hangs" I don't mean that the program freezes or crashes...it just stay there doing nothing (if I click the links within the program they still open up in the browser) but if I try to close the program I get the usual "the program is not responding" Windows message. If you need other info feel free to ask :)

# 13 Feb 2012, 12:51

rico writes

0 thumbs

How about a portable version of freefixer? :-)

# 13 Feb 2012, 20:33

Rick writes

0 thumbs

I just downloaded, I had the Norton hub file and wanted to get rid of it. I too let it run for a couple of hours on my Satellite P775-S7320, and it appears to do nothing; similar to the post by Ivan. What is happening? Thanks.

# 24 Feb 2012, 10:37

Life Noell writes

0 thumbs

i love your site but can't use it the way i would like because I am a dummy. All 'computer' smart friends I have are illusive (spelling) and I wonder who or where I shoud go to find help. Perhaps you could reccomend someone. I really appreciate your help. Your site is great, i just need to learn more about 'what's good and what's bad'. Thanks for your time and consideration. Life Noell

# 3 Apr 2012, 8:31

Vern writes

0 thumbs

Csrss.exe virtual memory files....Dont understand this all that much...this was by far the biggest of all the things shown here....how do i use this...if I delete all the things that have check boxes against them...is that deleting them from my computer or just from the virtual memory file...just about program I have ever used was listed here////please advise before I do anything....program appears to be fantastic..but manual is a little light on...its ok to say I gotta decide what to delete and what not to...but half the stuff I wouldn't have a clue as to what is good or bad....i guess i just assume if your program doesnt show a check box then thats the good stuff...so I just tick all the ones that have boxes..have a feeling this may not be quite the way to sort the good from the bad....any thoughts plese....

# 17 May 2012, 10:04

Roger Karlsson writes

0 thumbs

@Vern: Ticking the delete checkbox tells FreeFixer to delete the file from your harddrive. It should only be used if the file is known to be malware or if it belongs to legitimate software that failed to completely clean up after itself when uninstalled. If you click on the "more info" link you can find more information about the file, such as company name of the developer, what other users chose to do with the file, scan results from virustotal, etc.

And thanks for the feedback. I'll try to clarify what the delete checkbox does in the manual and in the FreeFixer program.

# 25 May 2012, 5:42

Roger Karlsson writes

0 thumbs

@Roland, @Rick and @Ivan: I've found the root cause of the bug where FreeFixer sometimes hanged when scanning. The bug fix is available in version 0.62 which I released today. You can get the latest version here:


Thank you very much for letting me know about the problem.

# 25 May 2012, 5:51

Dorangeville writes

0 thumbs

bonjour.pourrais-t-on avoir le logiciel freefix en francais???.car c'est de l'hébreu pour quelqu'un qui ne parle pas anglais.impossible de savoir les fichiers à supprimer.

# 23 Jul 2012, 8:44

Roger Karlsson writes

0 thumbs

Dorangeville wrote:

"Hello, do you have the software FreeFixer in French? Because it is Hebrew for someone who does not speak English, impossible to know which files to delete. thank you."

@Dorangeville: Unfortunately the FreeFixer software is only available in English.

Would anyone be interested in translating FreeFixer to other languages if I provide a translation file format?

# 23 Jul 2012, 12:56

Dorangeville writes

0 thumbs

bonsoir.quels sont les logiciels concurrents à freefix ??.
malware anti malware ou superantimalware ou spitbot cherch et destroy.????

# 23 Jul 2012, 13:21

Roger Karlsson writes

1 thumb

@Dorangeville: Sorry, since I don't speak French, I might have got this wrong, but I think you are asking if FreeFixer can be installed and run on a machine that has other anti-spyware programs installed?

Yes, FreeFixer can be installed and run on machines where there already are other anti-spyware or anti-virus products. FreeFixer has no known incompatibility with other software products.

Did that answer your question?

# 23 Jul 2012, 23:04


2 thumbs

You did a really nice job on this; great app.

# 22 Aug 2012, 23:19

Jotte writes

1 thumb

Pretty good program, but I found an issue on 64-bit Windows 7: under Services section, in my case, he found 2 services (VMnetDHCP and VMware NAT Service) saying "file is missing" and they can be marked for removal, but the files do exist under SysWOW64 folder.
Other than this, congrats on a pretty good job!

# 7 Sep 2012, 7:01

Roger Karlsson writes

0 thumbs

@Jotte: Thank you for letting me know about that bug, I was not aware of it until now. I will have it fixed in version 0.65.

# 9 Sep 2012, 12:24

Roger Karlsson writes

1 thumb

@Jotte: I've just released FreeFixer version 0.65 where that bug has been fixed:


# 19 Sep 2012, 5:35

mike woodbridge writes

2 thumbs

very nice program, light not bloated, and resource hungry easy to use interface, and it works very well honestly it dont miss mucch if anything as good as anything you would pay $40 bucks for maybe IT DIDNT PICK UP MY FLOPPY DISK IMAGE NOTHING DOES EXEPT 1 PROGRAM ACTIVE KILL DISK, DBAN IT DOESNT SHOW UP, AS WELL AS ANY OF THE LINUX SOFTWARE IM NOT SURE IF IT STAYS IN BIOS WHILE MACHINE IS OFF AND THEN LOADS HIGH IN RAM OR STAYS IN CMOS

# 28 Oct 2012, 22:16

dan ko writes

1 thumb

You have a great software program, and helped many computer users protect and fix their OS! I sent you a few suggestion
before and one was copy and past a file for deletion on reboot, instead of just typing, if folders were added it would be a great bonus. Adding scripts to identify virus and malware in Red is an excellent idea! To make your software the indisputable best, would be the simple detection and easy removal or Root-kits, worms and Trojans from the registry. I know this would be a monumental task but also a great ind-ever! That's 3 challenges, are you up to the pinnacle in software programing? I respect your work and effort in helping us all from computer treats, thank you Roger Karlsson and have a great 2013!


# 18 Jan 2013, 22:28

n cohen writes

2 thumbs

Thank-you so much-I'm no expert and my computer had become so slow-this has fixed it and I'm back to work.

# 19 Jan 2013, 6:57

al nonymous writes

1 thumb

i would like to see FreeFixer be a portable app that can scan instaler files to see if there is adware in there like OpenCandy and the various toolbars. The problem is that most AV companies don't list these adware cruds any more so if you upload to VirusTotal or Jotti often you will get only 1 or zero hits even though it has this adware in there. And well-known programs will change or remove and then replace the adware from version to version and none of these anti-malware will detect any more (like Spybot, or MBAM or SuperAntiSpyware - none will detect)

you could carve out a nice little niche for yourself if you could build a program that detects this crud and there can't be too many different versions of OpenCandy, Babylon toolbar etc out there. Also, it should be a portable app.


# 10 Jul 2013, 17:36

al nonymous writes

1 thumb

also, should have the version of the file in the name, as in "freefixer_105_setup.exe" etc.

portable version would be great. v1.04 froze for me on WinXP.
trying v1.05 now.


# 13 Jul 2013, 19:36

al nonymous writes

1 thumb

oh yeah, it was the hosts file scanning that froze FreeFixer. there should be an option to bypass hosts file scan - i have 9 MB hosts file with MVPS etc.

# 13 Jul 2013, 19:51

Rain writes

0 thumbs

It would be an idea to have an update feature inside the software, both free and pro. Coming tot he website is a bit awkward. Even if the software were to say, open an browser window and confirm that a new edition is available, or you have the current addition would be good. For example, WinPatrol does this as does CCleaner.

Otherwise, I hope you keep developing this and never make a bloated mess of it like say what happened to Dr. Web AV, a good product was totally ruined by bloat and by no longer permitting a user to define security parameters...

# 24 Jul 2013, 5:24

Frank Sanello writes

0 thumbs

Thanks so much for your anti-virus help! I have spent a month trying to remove a Zero Access rootkit from Windows Defender. The rootkit is a particularly vicious virus. When I tried to download and .exe file, I'd get an error message saying, "This download contained a virus and was deleted." I got that message even when AOL and Microsoft tried to take remote control of my computer to remove the malware.

Windows Defender is infected with a Zero Access rootkit, which gradually takes control of your computer completely and uses it to run other computers. Eventually you lose all control of your computer.

I didn't buy or click on "install Windows Defender." One day it just appeared on my hard drive. I deleted it but I still couldn't download .exe files. After following Malwaretips.com tips, I found another copy of Zero Access in a different folder and drive.(Full disclosure: I have no financial interest in Malwaretips.com, only gratitude.)

Malwaretips.com showed me how to remove the rootkit for FREE! Despite the fact that Windows Defender is infected with a rootkit, Microsoft wanted anywhere from 99 to 200 bucks to remove their infected program! AOL wanted $30, but Microsoft said AOL wouldn't be able to remove the rootkit!

One of Malwaretips.com's scanning/cleaning tools is Adwcleaner, which took me to this page, FreeFixer.

It took an entire day to get rid of Windows Defender's Zero Access rootkit, but it finally worked and didn't cost ANYTHING!

Thank you, thank you, thank you!

Frank Sanello

# 27 Sep 2013, 3:45

Frank Sanello writes

0 thumbs

Dear Roger,
Thanks again for your invaluable help. I was a college English professor and because I'm such a computer bimbo they fired me because I couldn't figure out their buggy circa 2002 software.
So I broke out into a sweat when I read the bazillion steps to get rid of the disgusting Zero Access rootkit on your life-saving site.
Not a single tech "expert" at M*, A*L and other scam artists, even knew about the virus. One M* techie told me it was ransom ware.
After 12 hours straight except to walk my dogs I finally neutralized the rootkit. I wonder if all I needed to do was change defender.exe to defender.old. I was afraid that the evil genius behind Zero Access had read your instructions and added code that kept defender.old enabled and “infectious.” I was told I shouldn't have two anti-virus programs running on my computer because they were causing the problems downloading exe files. Hah!
You might add a zillionth step to the instructions for removing Zero Access: a note to the infected like me who had two anti-virus programs which were NOT causing the error message, despite what tech support staff say. I got that ridiculous explanation from half a dozen unhelpful staffers at A*L/M*.
Because I was so p*ssed off at M* for its Windows Defender infection, I changed the folder's name to WindowsDefender.fuc.
M* accepts no responsibility for or notifies MS customers that WD may have a vicious Trojan. I called their privacy department to report the virus which an M* techie f amazingly admitted during an earlier call I made to MSNoSupport.com. to me over the phone. M* couldn't have been less interested. Or willing to fix my computer for free, as you did.
Ironically, the main reason I wanted to get rid of the rootkit is I couldn't download Kindle's previewer.exe files for obvious reasons. After Malwarebytes scoured my computer (four about six hours!!!), I easily downloaded the Kindle previewer without getting the "virus detected/deleted" error message for the first time in months!
But now I can't get Kindle previewer to display on my monitor. It's not a big problem. Kindle has an online previewer that's adequate but without the extras of the downloadable previewer. I have three ! copies of the downloaded previewer on my hard drive, but can't access any of them. No error message. Nada.
I'm glad I got rid of the rootkit because there are a few other exe files I need to download from time to time. Until I read your instructions, I hadn't been able to download an exe for a month! Maddening!
Thanks so much for your help. PayPal donation is on its way!
Ciao for niao
Frank Sanello

# 28 Sep 2013, 11:29

Roger Karlsson writes

0 thumbs

@Frank Sanello: Happy to hear that you found my web site useful. I have some ideas on how to improve rootkit detections in FreeFixer. Rootkits can be a real pain since they can hide files, registry settings, processes, etc, from manual inspection, but also from analysis tools such as FreeFixer.

@al nonymous: Just wanted to let you know that I've fixed the HOSTS file scanning bug that you ran into. It was fixed in FreeFixer v1.06:


# 2 Oct 2013, 2:56

Bahad?r writes

0 thumbs

Freefixer program?n?n dijital imzas? yok.O yüzden güvenipte kullanam?yorum.Hatta dijital imzal? programlarda bile kötü yaz?l?m ç?k?yor.

# 14 Oct 2013, 8:56

Hamdi Masykur writes

0 thumbs

Thanks for the supoort tools of FreeFixer

# 20 Nov 2013, 14:35

Phred.E writes

0 thumbs

Hi Roger - it looks like great work you're doing here and I'm surprised that I haven't come across Freefixer before. You appear to have the CCleaner of malware, and your product could be huge.
Therein lies the problem: because you're so little known, and given that it's a cruel world out there, it's hard to know who to trust. Are you promoted and reviewed elsewhere on the 'net? I'd work at raising your profile if I were you, otherwise suspicions that you're a well-disguise scam could grow. There's plenty out there; scams. Putting an unknown piece of software, as administrators, on our computers is normally a recipe for a grand rip-off.
I believe we need more information about you and your program ...and that all leads to future revenue.
Imagine if you actually acquired a reputation equal to Piriform's CCleaner. You'd 'clean up'. :)
Please help us participate by returning us to the poster for whom we voted, rather than flip us up to the top of the page every time we click on a thumb.

# 25 Jan 2014, 8:58

Roger Karlsson writes

0 thumbs

@Bahad: Sorry, I don't understand. I tried to translate your comment with Google Translate, but unfortunately it didn't help me.

@Hamdi Masykur: Thank you! Happy to hear you like the FreeFixer tool.

@Phred.E: Thank you! Good to hear you've tried my tool. Good point, I should put up some more information about me on the web site. Make it a little more personal. FreeFixer is listed and reviewed on a few web sites, such as Download.com and MajorGeeks:


Good point, the vote-feature is a bit annoying. I need to improve that.

# 13 Feb 2014, 6:48

_JOHN_ writes

0 thumbs


# 14 Mar 2014, 14:44

Roger Karlsson writes

0 thumbs

Thank you John!

# 16 Mar 2014, 3:05

Marco writes

1 thumb

Hello Roger,

please, can you check the system error message code 3 that I get at the FreeFixer tool v1.10 start up:

Failed to open fix log:
System error message. Error code 3

Thank you,
God bless

# 25 Mar 2014, 11:32

Roger Karlsson writes

0 thumbs

@Marco: Thank you for reporting in the bug. The problem is caused due to FreeFixer is not fully aware of Unicode. I'll need to do some major work on the code base to solve that problem. Sorry for the inconvenience.

A workaround that should work 100% is to use a username that consist only of ASCII characters, such as a-z, A-Z, 0-9.

# 25 Mar 2014, 23:56

Gene Steele writes

0 thumbs

This ad brought to you by SaLLesMMagnet.
My machine runs better after running your program but I am still getting spam from the above spam outfit.

# 29 Jul 2014, 16:32

Roger Karlsson writes

0 thumbs

@Gene: Sounds like the adware is still loaded into your browser. If you are using Internet Explorer, please review the items under "Browser Helper Objects" in the FreeFixer scan result. If you are using Firefox, please review the items listed under "Firefox Extensions".

Currently FreeFixer does not list Chrome Extensions, so you need to review them manually: https://support.google.com/chrome/answer/187443?hl=en

Hope this helped you solve the problem. And by the way, Chrome Extensions will be included in the scan result in the upcoming FreeFixer v1.12 release ;)

# 4 Aug 2014, 0:18

Robert Orpin writes

0 thumbs

I tried this being careful to follow all instructions and it DID NOT MAKE A DIFFERENCE OR IMPROVE ANY PROCESSES, in fact my computer runs much slower now and I can't fix it! thanks for nothing, no problems solved.

# 28 Aug 2014, 6:42

Noah writes

1 thumb

This removing tool works! I love it, theres finally NO more problems on my computer. I wish i found this earlier, i finally got rid of snapdo and adware stuff! keep updating it, this is sure a nice removal tool!

# 22 Oct 2014, 10:49

Spasen writes

0 thumbs

FreeFixer helped me out with removing the quite stubborn DeltaFix.dll
Thanks :)

# 18 Nov 2014, 3:12

Spasen writes

0 thumbs

Plus the ultra-nauseous MyStartSearch browser hi-jacker...
Big thanks!

# 18 Nov 2014, 3:14


1 thumb

How about OpenSoftwareUpdater.exe
This is a malicious process - please add it into your database

# 7 Dec 2014, 13:54

Vanessa writes

0 thumbs

All of my web pages in the begining, from view source, except your,
Has this:


# 15 Dec 2014, 12:54

Roger Karlsson writes

0 thumbs

Thank you very much for the feedback all of you!

# 19 Dec 2014, 4:55

South Korean writes

1 thumb

Hey Dude!
I can removed "Hao360" because of you. Big Thanks!

# 2 Jan 2015, 15:15

Paschalis writes

0 thumbs

It's a very good tool, but on a Greek win 7, recognizes Greek but NOT Cyrillic alphabet.
So finds as errors all paths with Cyrillic characters.

# 3 Jan 2015, 5:10

Roger Karlsson writes

0 thumbs

@South Korean and @Paschalis: Thanks for the feedback.

# 7 Jan 2015, 7:03

william faser writes

0 thumbs

your malware does not work with browser that can not communicate with internet it stops scanning and runs to internet for more instructions an*ho*fr*e.net=
found making a proxy server where their should not be one
exploer 11 upgrade not able upgrade browser

explorer upgrade 11 no

# 22 Jan 2015, 15:54

Roger Karlsson writes

0 thumbs

@william: I'll try to run a scan without an Internet connection to see if I can reproduce the problem. Thank you.

# 25 Jan 2015, 11:55

Zelma writes

0 thumbs

I use your freefixer to get rid of the shopperpro.exe to-night . I promise I would buy it if it worked. Quess what it work. I`m so please my problem is fix. I bought the freefixer pro. Thank you so much . Your a pro yourself. I gave you 5+

# 22 Feb 2015, 17:44

Roger Karlsson writes

0 thumbs

Thank you Zelma!

# 26 Feb 2015, 2:09

Sharon writes

0 thumbs

Thank you, Thank you, Thank you. I spent all day with other programs with no results. Freefixer took care of it easy.

# 15 Mar 2015, 23:49

Brian Sinykin writes

1 thumb

I had tbnotifier.exe on my desktop causing me problems. I ran all my malware/virus software. Non of them worked. Freefixer told me in detail about the software and fixed it. Great product!

# 21 Mar 2015, 15:04

Roger Karlsson writes

2 thumbs

@Sharon & @Brian: Thank you very much for the feedback!

# 26 Mar 2015, 3:34

Khanz writes

0 thumbs

Very nice product, thank you very much for helping my windows ;)

# 1 Oct 2015, 20:07

al amaral writes

0 thumbs

I tried to scan twice, but it never finished after over 2 hours, yet your preview said scan would take 5 minutes...I am on a Vista home premium, with firefox (Default0 browser, and previous was IE9, which is still in my system..OTHER FULL SCANS TAKE HOURS, BECAUSE THERE ARE a ton, maybe millions, of TEMP INTERNET FILES, from IE5, that I can't get rid of...!!!!

# 18 Nov 2015, 22:38

SAMMY writes

0 thumbs

It´s a smart and usefull tool ,
but the negative is that U can`t change the Language...
may i can learn more about english language, but the easier way for all users is to give a Language-pack of severral Languages xd
maybe the Team of FreeFixer do FIX this
greetings and thumb up for this nice tool

# 8 Jan 2016, 5:02

ohad writes

1 thumb

Hello Roger,

please, can you check the system error message code 3 that I get at the FreeFixer tool v1.13 start up:

Failed to open fix log:
System error message. Error code 3

I think this issue happens when the %localappdata% has Unicode characters in the path.

Thank you

# 14 Feb 2016, 16:12

Feedback for you and other simil writes

0 thumbs

Looking for Malware, Spyware, Virus and Trojan Remover that are run from DOS using a DOS boot CD or Grub boot CD etc.

Not the Generic BootCD's that are are about everywhere that always seem to have problems and I have tried a few 99% if not all are useless for running or then scanning for the above. Most softwares on such discs couldn't even run what use is that.

The only way to get Trojans for example and the others is to run in DOS where the OS drive isn't running any OS, so is just data. Since when run OS even early start the Trojans have already hidden themselves away and unable to be found.

So run from DOS to scan the OS disc is the only way to find threats and kill them, of course decision what to kill is ours. And so we are to blame if remove something that shouldn't be removed. Quarantined in a sandbox or container file so can be restored if remove a wrong file (false detections).

So why then is there no companies that offer scanning from DOS. That is where the OS disc doesn't have their sofwtare already installed Avira rubbish. That one is the only on that ran from those boot CDs and then complained when run that their software wasn't installed on any drive. Excuse me it's on CD isn't it ?

So as yours is portable can you make a CD version of it and USB for that matter. In case it isn't already able to be used that way. If isn't please BartPE and the rest Boot CDs not needed. Have rewritable Discs easy to write that with your CD tool and start scan simple as ABC. Oh please also allow scan even if someone has net connected and sees an update. For instances where they may only get one chance to scan the hdd.

Maybe some of what I say makes no sense or all of it does. Either way Trojans and other threats cannot really be found and got rid of if it is running on the same OS.

Threat Scanners are only as good as what they know. Yes all PCs will be infected until all threats are known.

Likewise Such threat detection software scanners can only know what is or isn't by been able to unpacked every file which includes every installer in existence into a sandbox for scanning. Sure could take most of the day (depending on installer and sub installers and archives and software sizes) but at least know the PC is clean as possible.

Why then does no threat software have the capability to do this, it is essential part of scanning. Better than scanning when software is been executed run.

Yes many installers encrypted but then many softwares made to decrypt them. Arm your software with all know and all installer and archives can be checked. Flag also those that cannot by telling the are password protected and they cannot be scanned until password is known. Have an encrypted password manager so next scan archive can be checked again.

Another idea if file has been checked and SHA1 or better is known. Then all scan software need to do is check hash against its database to know not need to be checked each scan if it is the same date, hash, size etc.

Just mentioning aloud since everyone seems to think have ABC software protection and I'm safe. That would be nice and do look forward to when that is just so.

# 20 Mar 2016, 2:57

kenneth luedtke writes

0 thumbs

Just left acomment I downloaded the file and will try. I do have a question you have a lot of really great info in your manual did I miss the link to beable to download it you know like a pdf ? Thanks

# 27 Apr 2016, 15:20

Paola writes

-1 thumb

Thanks! thanks! thanks!...fantastic blog! fantastic program! useful site!...I had several problems, not only the pgy.boyfriendhydrous.com page. There were 4 suspected files: fixed!!! I promote you!
Bye from Italy!

# 31 Aug 2016, 1:02

Roger Karlsson writes

-1 thumb

@Paola: Thank you very much for the feedback!

# 2 Sep 2016, 6:20

Emmanuel Goldestein writes

0 thumbs

Please enable SSL on your websites.

Here is a free CA as a starter point:

# 8 Mar 2017, 6:10

Roger Karlsson writes

0 thumbs

@Emmanuel: Thank you! That's a good idea.

# 22 May 2017, 6:57

Karen C writes

0 thumbs

Fabulous product! I thought I had removed my daughter's Blackberry programs from my computer but I kept getting a little black box popping up every 10 seconds as the program was still searching. It was driving me nuts and I have spent countless hours trying to get rid of it. It appears your product has FINALLY removed this annoying black box. Thank you, thank you!

# 23 May 2017, 18:03

Roger Karlsson writes

0 thumbs

@Karen: Thank you for kind words! Happy to hear you found FreeFixer useful!

# 25 May 2017, 7:54

Vishal Tarachand Patil -INDIA-Ma writes

0 thumbs

Many Many Thanks to Freefixer!!!!!!
My 16GB PenDrive was infected by WinAutoi.exe Trojan, Caused infection to my Company Laptop also.
Freefixer Fixed/deleted it very easily.
Thanks once again!!!1

# 14 Jun 2017, 10:58

Roger Karlsson writes

0 thumbs

@Vishal: Thank you for the feedback! Glad to hear FreeFixer helped you with the removal of the WinAutoi.exe malware.

# 19 Jun 2017, 0:56

AlamK writes

0 thumbs

So far, I find your software worse than useless.

As a non-SW person, your reports essentially say:

"Here's a bunch of stuff we know nothing about - you figure it out, and when you do, tell us!"

As I said, worse than useless!

# 27 Nov 2017, 0:24

Carol writes

0 thumbs

Cannot open quarantine file to see a file that needs to go back in.

# 29 Nov 2017, 13:51

Roger Karlsson writes

0 thumbs

@Carol: Sorry, I'm not sure I understand the problem you ran into. Do you get some error message when clicking the Quarantine tab in FreeFixer?

@AlamK: I agree that some of the info pages here at freefixer.com does not offer much value right now. For example, the information listed for each Firefox extension is not very useful. Same thing for many of the information pages related to registry keys, values and data.

Thank you very much for the feedback.

# 26 Dec 2017, 14:35

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