HP Inc. - 0.088% Detection Rate *

Did you just download a file that has a digital signature from HP Inc. and wonder if the file is safe? If that's the case, please read on.

You will typically notice HP Inc. when running the file. The publisher name is displayed as the "Verified publisher" in the UAC dialog as the screenshot shows:

Screenshot where HP Inc. appears as the verified publisher in the UAC dialog

You can view the additional details from the HP Inc. digital signature with the following procedure:

  1. Open up Windows Explorer and locate the HP Inc. file
  2. Right-click the file and select Properties
  3. Click the Digital Signatures tab
  4. Click the View Certificate button

Here is a screenshot of a file digitally signed by HP Inc.:

Screenshot of the HP Inc. certificate

As you can see in the screenshot above, Windows states that "This digital signature is OK". This implies that the file has been published by HP Inc. and that the file has not been tampered with.

If you click the View Certificate button shown in the screengrab above, you can view all the details of the certificate, such as when it was issued, who issued the certificate, how long it is valid, and so on. You can also examine the address for HP Inc., such as the street name, city and country.

DigiCert SHA2 High Assurance Code Signing CA, COMODO RSA Code Signing CA, DigiCert SHA2 Assured ID Code Signing CA and DigiCert EV Code Signing CA (SHA2) has issued the HP Inc. certificates. You can also view the details of the issuer by clicking the View Certificate button shown in the screenshot above.

HP Inc. Files

These are the HP Inc. files I've collected, thanks to the FreeFixer users.

The FreeFixer tool treats files from HP Inc. as safe, which means that the HP Inc. files will appear with a green background and that there's no removal checkbox for the file. However, as you can see in the scan results below, a few of the anti-virus scanners detects the HP Inc. file(s). I'm pretty sure those detections are incorrect and that the files are safe. It's unlikely that HP Inc. would ship a malware file.

Detection RatioFile Name
1/68HPSF.exe
1/55HPMSGSVC.exe
1/68hpsupportsolutionsframeworkservice.exe
1/57AclmManifest.dll
1/67HPSupportSolutionsFrameworkService.exe
1/61HPJumpStartProvider.exe
1/66ProductConfig.exe
1/57ACLMManifestaa7389c2-819b-4c25-a9f7-56bf11130400.dll
1/6262dad82c-0b95-49d3-b510-1a04aa99d43cACLMManifest.dll
1/625aefcf7b-b594-4206-bfc1-5e416f3929f7ACLMManifest.dll
1/65HPMSGSVC.exe
1/68ProductConfig.exe
1/68ProductConfig.exe
1/67hpsupportsolutionsframeworkservice.exe
0/69BingPopup.exe
0/73HpseuHostLauncher.exe
0/57HPSF.exe
0/57ActiveHealth.exe
0/56HPSF.exe
0/61HPNetworkCheckPluginx64.dll
0/54HPSupportSolutionsFrameworkService.exe
0/68TouchpointAnalyticsClientService.exe
0/57HPSFReport.exe
0/56HPSupportSolutionsFrameworkService.exe

Scanner and Detection Names

Here's the detection names for the HP Inc. files. I have grouped the detection names by each scanner engine. Thanks to VirusTotal for the scan results.

As mentioned above, I think these detections are incorrect since it is very unlikely that HP Inc. would ship a malware file.

ScannerDetection Names
AegisLabHeur.Advml.Gen!c
CylanceUnsafe
JiangminTrojan.Shelma.ada
RisingBackdoor.Agent!1.66C8 (classic), Backdoor.Agent!1.66C8 (classic)
TencentSuspicious.Heuristic.Gen.b.0

* How the Detection Percentage is Calculated

The detection percentage is based on that I've gathered 15946 scan results for the HP Inc. files. 14 of these scan results came up with some sort of detection. If you like, you can review the full details of the scan results by examining the files listed above.

Analysis Details

The analysis is done on certificates with the following serial numbers:

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