Support.com, Inc. - 0.367% Detection Rate *
Did you just download a file that is digitally signed by Support.com, Inc. and wonder if the file is safe? If that's the case, please read on.
You will typically see Support.com, Inc. when clicking to run the file. The publisher name shows up as the "Verified publisher" in the UAC dialog as the screenshot shows:
You can view the additional details from the Support.com, Inc. digital signature with the following procedure:
- Open up Windows Explorer and locate the Support.com, Inc. file
- Right-click the file and select Properties
- Click on the Digital Signatures tab
- Click the View Certificate button
Here's a screencap of a file signed by Support.com, Inc.:
As you can see in the screengrab above, Windows reports that "This digital signature is OK". This means that the file has been published by Support.com, Inc. and that the file has not been tampered with.
If you click the View Certificate button shown in the screengrab above, you can see all the details of the certificate, such as when it was issued, who issued the certificate, how long it is valid, etc. You can also see the address for Support.com, Inc., such as the street name, city and country.
VeriSign Class 3 Code Signing 2009-2 CA and VeriSign Class 3 Code Signing 2010 CA has issued the Support.com, Inc. certificates. You can also examine the details of the issuer by clicking the View Certificate button shown in the screenshot above.
Support.com, Inc. Files
These are the Support.com, Inc. files I've gathered, thanks to the FreeFixer users.
| Detection Ratio | File Name |
|---|---|
| 1/48 | sasdifsv.sys |
| 1/50 | A0038734.SYS |
| 1/56 | aro.exe |
| 1/42 | sdccont.exe |
| 1/43 | ARO.exe |
| 1/57 | ARO.exe |
| 0/49 | sasdifsv64.sys |
| 0/49 | SASBCB8.tmp |
| 0/47 | sdccont.exe |
| 0/45 | ARO.exe |
| 0/53 | sdccont.exe |
| 0/57 | sdccont.exe |
| 0/42 | sdcService.exe |
Scanner and Detection Names
Here's the detection names for the Support.com, Inc. files. I have grouped the detection names by each scanner engine. Thanks to VirusTotal for the scan results.
| Scanner | Detection Names |
|---|---|
| AegisLab | Troj.Spy.W32.Zbot |
| ByteHero | Trojan.Win32.Heur.098 |
| ESET-NOD32 | a variant of Win32/Systweak, a variant of Win32/Systweak potentially unwanted |
| Rising | Suspicious |
* How the Detection Percentage is Calculated
The detection percentage is based on that I've collected 1637 scan results for the Support.com, Inc. files. 6 of these scan reports came up with some sort of detection. You can view the full details of the scan results by examining the files listed above.
Analysis Details
The analysis is based on certificates with the following serial numbers:
- 27553ab115d0cf6485d8854bc0b2fc7a
- 631288bfc2c3e67b7791ee5a55cb246f
- 50792d131d6f0f903215c1cc2326a50c