eSupport.com, Inc. - 3% Detection Rate *
Did you just stumble upon a download or a file on your computer that is digitally signed by eSupport.com, Inc.? Some of the security products refers to the detected files as PUP.Optional.DriverAgentPlus and Program.Unwanted.957. The detection rate for the eSupport.com, Inc. files collected here is 3%. Please read on for more details.
You will typically notice eSupport.com, Inc. when clicking to run the file. The publisher name shows up as the "Verified publisher" in the UAC dialog as the screenshot shows:
You can view the additional details from the eSupport.com, Inc. digital signature with the following procedure:
- Open up Windows Explorer and locate the eSupport.com, Inc. file
- Right-click on the file and select Properties
- Click on the Digital Signatures tab
- Click the View Certificate button
Here is a screenshot of a file that has been signed by eSupport.com, Inc.:
As you can see in the screenshot above, Windows states that "This digital signature is OK". This means that the file has been published by eSupport.com, Inc. and that the file has not been tampered with.
If you click the View Certificate button shown in the screengrab above, you can see all the details of the certificate, such as when it was issued, who issued the certificate, how long it is valid, and so on. You can also see the address for eSupport.com, Inc., such as the street name, city and country.
GlobalSign CodeSigning CA - SHA256 - G2, GlobalSign Extended Validation CodeSigning CA - SHA256 - G2 and GlobalSign ObjectSign CA has issued the eSupport.com, Inc. certificates. You can also see the details of the issuer by clicking the View Certificate button shown in the screenshot above.
eSupport.com, Inc. Files
These are the eSupport.com, Inc. files I have gathered, thanks to the FreeFixer users.
| Detection Ratio | File Name |
|---|---|
| 1/54 | driveragent-setup-1278.exe |
| 2/57 | UpdateReminder.exe |
| 2/48 | biosagentplus_822.exe |
| 1/54 | DrvAgent64.SYS |
| 1/57 | DriverAgent.exe |
| 4/66 | DriverAgentPlusHelper_IObitDel_IObitDel.exe |
| 1/55 | DrvAgent32.sys |
| 3/66 | install_driver.exe |
| 8/72 | UpdateReminder.exe |
| 0/55 | biosagentplus_1218.exe |
| 0/49 | driveragent_492.exe |
| 0/48 | biosagentplus_822.exe |
Scanner and Detection Names
Here's the detection names for the eSupport.com, Inc. files. I've grouped the detection names by each scanner engine. Thanks to VirusTotal for the scan results.
| Scanner | Detection Names |
|---|---|
| APEX | Malicious |
| Avira | PUA/DriverAgent.Q |
| Comodo | ApplicUnwnt@#15q9cfu3rad4f |
| Cylance | Unsafe |
| Cynet | Malicious (score: 85) |
| DrWeb | Program.Unwanted.657, Program.Unwanted.929, Program.Unwanted.957, Program.Unwanted.2599, Program.Unwanted.528 |
| F-Secure | PotentialRisk.PUA/DriverAgent.Q |
| Fortinet | Riskware/Connweb |
| Malwarebytes | PUP.Optional.DriverAgentPlus |
| Microsoft | PUA:Win32/ESupport |
| Sangfor | Malware |
| TrendMicro-HouseCall | TROJ_GEN.R047H0AHS13 |
| eGambit | PUP.Optional.DriverAgent |
* How the Detection Percentage is Calculated
The detection percentage is based on that I have collected 681 scan results for the eSupport.com, Inc. files. 23 of these scan reports came up with some sort of detection. If you like, you can view the full details of the scan reports by examining the files listed above.
Analysis Details
The analysis is based on certificates with the following serial numbers:
- 11216e054fad930d88cabc078eb0d3bcc8ac
- 1121b5d4d579fe52c475c01e3da626487f05
- 0100000000012b1b00b889