What is cheryl.exe?

cheryl.exe is part of Remote Support System and developed by R.D.H. LLC according to the cheryl.exe version information.

cheryl.exe's description is "www.RemoteSupportSystem.com"

cheryl.exe is usually located in the 'c:\downloads\' folder.

Some of the anti-virus scanners at VirusTotal detected cheryl.exe.

If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.

Vendor and version information [?]

The following is the available information on cheryl.exe:

PropertyValue
Product nameRemote Support System
Company nameR.D.H. LLC
File descriptionwww.RemoteSupportSystem.com
Internal namesupport.exe
Original filenamesupport.exe
CommentsRemote Support System
Legal copyrightCopyright (C) R.D.H. LLC

Here's a screenshot of the file properties when displayed by Windows Explorer:

Product nameRemote Support System
Company nameR.D.H. LLC
File descriptionwww.RemoteSupportSystem.com
Internal namesupport.exe
Original filenamesupport.exe
CommentsRemote Support System
Legal copyrightCopyright (C) R.D.H. LLC

Digital signatures [?]

cheryl.exe is not signed.

VirusTotal report

18 of the 61 anti-virus programs at VirusTotal detected the cheryl.exe file. That's a 30% detection rate.

ScannerDetection Name
AegisLab RemoteAdmin.W32.WinVNC-based.c!c
AhnLab-V3 PUP/Win32.RemoteAdmin.R120673
Antiy-AVL Trojan[RemoteAdmin]/Win32.WinVNC-based
DrWeb BACKDOOR.Trojan
Fortinet Riskware/WinVNC_based
Invincea worm.win32.nuqel.ap
Jiangmin Trojan/Agent.eczm
K7AntiVirus Riskware ( 0040eff71 )
K7GW Riskware ( 0040eff71 )
Kaspersky not-a-virus:RemoteAdmin.Win32.WinVNC-based.c
McAfee Artemis!010007618855
McAfee-GW-Edition BehavesLike.Win32.BadFile.fc
NANO-Antivirus Riskware.Win32.WinVNC-based.cwiqds
Rising Trojan.Generic (cloud:8OEvkuq1C1J)
SUPERAntiSpyware Trojan.Agent/Gen-Injector
VBA32 Trojan.VB.Nop.ve
Yandex Riskware.RemoteAdmin!
ZoneAlarm not-a-virus:RemoteAdmin.Win32.WinVNC-based.c
18 of the 61 anti-virus programs detected the cheryl.exe file.

cheryl.exe removal instructions

The instructions below shows how to remove cheryl.exe with help from the FreeFixer removal tool. Basically, you install FreeFixer, scan your computer, check the cheryl.exe file for removal, restart your computer and scan it again to verify that cheryl.exe has been successfully removed. Here are the removal instructions in more detail:

  1. Download and install FreeFixer: http://www.freefixer.com/download.html
  2. Start FreeFixer and press the Start Scan button. The scan will finish in approximately five minutes.
    Screenshot of Start Scan button
  3. When the scan is finished, locate cheryl.exe in the scan result and tick the checkbox next to the cheryl.exe file. Do not check any other file for removal unless you are 100% sure you want to delete it. Tip: Press CTRL-F to open up FreeFixer's search dialog to quickly locate cheryl.exe in the scan result.
    Red arrow point on the unwanted file
    c:\downloads\cheryl.exe
  4. Scroll down to the bottom of the scan result and press the Fix button. FreeFixer will now delete the cheryl.exe file.
    Screenshot of Fix button
  5. Restart your computer.
  6. Start FreeFixer and scan your computer again. If cheryl.exe still remains in the scan result, proceed with the next step. If cheryl.exe is gone from the scan result you're done.
  7. If cheryl.exe still remains in the scan result, check its checkbox again in the scan result and click Fix.
  8. Restart your computer.
  9. Start FreeFixer and scan your computer again. Verify that cheryl.exe no longer appear in the scan result.
Please select the option that best describe your thoughts on the removal instructions given above








Free Questionnaires

Hashes [?]

PropertyValue
MD50100076188557081a0caf90f77d2b223
SHA256de7ea07100ec233750c8b561ff25f52d1d7726326f7f950cfe6cee593ecc0fc4

Error Messages

These are some of the error messages that can appear related to cheryl.exe:

cheryl.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

cheryl.exe - Application Error. The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX". The memory could not be "read/written". Click on OK to terminate the program.

www.RemoteSupportSystem.com has stopped working.

End Program - cheryl.exe. This program is not responding.

cheryl.exe is not a valid Win32 application.

cheryl.exe - Application Error. The application failed to initialize properly (0xXXXXXXXX). Click OK to terminate the application.

What will you do with cheryl.exe?

To help other users, please let us know what you will do with cheryl.exe:



Comments

Please share with the other users what you think about this file. What does this file do? Is it legitimate or something that your computer is better without? Do you know how it was installed on your system? Did you install it yourself or did it come bundled with some other software? Is it running smoothly or do you get some error message? Any information that will help to document this file is welcome. Thank you for your contributions.

I'm reading all new comments so don't hesitate to post a question about the file. If I don't have the answer perhaps another user can help you.

No comments posted yet.

Leave a reply