What is msoia.exe?
msoia.exe is part of Microsoft Office 2013 and developed by Microsoft Corporation according to the msoia.exe version information.
msoia.exe's description is "Office Telemetry Agent"
msoia.exe is digitally signed by Microsoft Corporation.
msoia.exe is usually located in the 'C:\Program Files\Microsoft Office\Office15\' folder.
None of the anti-virus scanners at VirusTotal reports anything malicious about msoia.exe.
If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.
Vendor and version information [?]
The following is the available information on msoia.exe:
| Property | Value |
|---|---|
| Product name | Microsoft Office 2013 |
| Company name | Microsoft Corporation |
| File description | Office Telemetry Agent |
| Internal name | msoia |
| Original filename | msoia.exe |
| Product version | 15.0.4420.1017 |
| File version | 15.0.4420.1017 |
Here's a screenshot of the file properties when displayed by Windows Explorer:
| Product name | Microsoft Office 2013 |
| Company name | Microsoft Corporation |
| File description | Office Telemetry Agent |
| Internal name | msoia |
| Original filename | msoia.exe |
| Product version | 15.0.4420.1017 |
| File version | 15.0.4420.1017 |
Digital signatures [?]
msoia.exe has a valid digital signature.
| Property | Value |
|---|---|
| Signer name | Microsoft Corporation |
| Certificate issuer name | Microsoft Code Signing PCA |
| Certificate serial number | 3300000088590e3c511fe26a67000100000088 |
VirusTotal report
None of the 47 anti-virus programs at VirusTotal detected the msoia.exe file.
Folder name variants
msoia.exe may also be located in other folders than C:\Program Files\Microsoft Office\Office15\. The most common variants are listed below:
- D:\Office 2013\Office15\
Hashes [?]
| Property | Value |
|---|---|
| MD5 | e60def401500f909c3da7b13e21f02d8 |
| SHA256 | b7b72b148968d15fc8006cab8826312a5d4f7b54da193a3e10e57da51c787571 |
Error Messages
These are some of the error messages that can appear related to msoia.exe:
msoia.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
msoia.exe - Application Error. The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX". The memory could not be "read/written". Click on OK to terminate the program.
Office Telemetry Agent has stopped working.
End Program - msoia.exe. This program is not responding.
msoia.exe is not a valid Win32 application.
msoia.exe - Application Error. The application failed to initialize properly (0xXXXXXXXX). Click OK to terminate the application.
What will you do with msoia.exe?
To help other users, please let us know what you will do with msoia.exe:
What did other users do?
The poll result listed below shows what users chose to do with msoia.exe. 89% have voted for removal. Based on votes from 133 users.
NOTE: Please do not use this poll as the only source of input to determine what you will do with msoia.exe.
Malware or legitimate?
If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.
And now some shameless self promotion ;)
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Comments
Please share with the other users what you think about this file. What does this file do? Is it legitimate or something that your computer is better without? Do you know how it was installed on your system? Did you install it yourself or did it come bundled with some other software? Is it running smoothly or do you get some error message? Any information that will help to document this file is welcome. Thank you for your contributions.
I'm reading all new comments so don't hesitate to post a question about the file. If I don't have the answer perhaps another user can help you.
Roger, I have a copy of Office 2013 PRO that my wife obtained through her employer, she's a teacher, and we installed it on my PC. Ever since installation I am getting the "Office telemetry agent has stopped working" error message, often at the most inopportune times. All me research has led me to believe I am stuck with this error or I need to reload my OS and OFFICE 2013, rather not thank you. I'm running Windows 7 on a pretty high end desk top so hardware etc. is not an issue. Can I kill this beast, MSOIA.EXE and go abut my day still being able to use EXCEL, OUTLOOK and WORD or am destined for a full wipe and reload. FYI, I have run all the "fixes" I can find on Mr. Gates help pages and blogs to no avail.
# 4 Nov 2014, 16:36
Brian writes
Jon, we're seeing this same problem sporadically as we're pushing out Office 2013 Pro Plus out to our organization. We haven't found a resolution as yet, but I don't believe it will keep you from doing your work. It's just annoying for now.
# 5 Nov 2014, 12:45
/Jon/ writes
Brian, thanks for the response. I'll keep an eye out and in case I run into something I'll pass it on.
# 5 Nov 2014, 17:08
Ingrid Harrison writes
My computer keeps making Office Word, Excel, etc. unable to open, Office telemetry Agent has stopped working. I had not installed anything, however, updates continuously take over my computer. Cannot do anything. There is the WinThruster that they want me to use, but you have to buy it.
# 16 Aug 2015, 11:40
/Jon/ writes