What is g2ax_service.exe?
g2ax_service.exe is part of GoToAssist and developed by Citrix Systems, Inc. according to the g2ax_service.exe version information.
g2ax_service.exe's description is "GoToAssist"
g2ax_service.exe is digitally signed by Citrix Online.
g2ax_service.exe is usually located in the 'c:\program files (x86)\citrix\gotoassist remote support customer\1092\' folder.
None of the anti-virus scanners at VirusTotal reports anything malicious about g2ax_service.exe.
If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.
Vendor and version information [?]
The following is the available information on g2ax_service.exe:
| Property | Value |
|---|---|
| Product name | GoToAssist |
| Company name | Citrix Systems, Inc. |
| File description | GoToAssist |
| Internal name | GoToAssist Remote Support |
| Original filename | GoToAssist Remote Support.exe |
| Legal copyright | © 2015 Citrix Systems, Inc. |
| Product version | 2.7 Build 1092 |
| File version | 2.7 Build 1092 |
Here's a screenshot of the file properties when displayed by Windows Explorer:
| Product name | GoToAssist |
| Company name | Citrix Systems, Inc. |
| File description | GoToAssist |
| Internal name | GoToAssist Remote Support |
| Original filename | GoToAssist Remote Support.exe |
| Legal copyright | © 2015 Citrix Systems, Inc. |
| Product version | 2.7 Build 1092 |
| File version | 2.7 Build 1092 |
Digital signatures [?]
g2ax_service.exe has a valid digital signature.
| Property | Value |
|---|---|
| Signer name | Citrix Online |
| Certificate issuer name | Symantec Class 3 SHA256 Code Signing CA |
| Certificate serial number | 44ad220dbf367e6c4d2e480e121853d7 |
VirusTotal report
None of the 53 anti-virus programs at VirusTotal detected the g2ax_service.exe file.
Hashes [?]
| Property | Value |
|---|---|
| MD5 | 588fc3af4d05118ca226f9ef0c8f9c82 |
| SHA256 | 056c1575a4b1834e345c08962cf23dd7f0b4e6c080df607eac097b9ebec13931 |
Error Messages
These are some of the error messages that can appear related to g2ax_service.exe:
g2ax_service.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
g2ax_service.exe - Application Error. The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX". The memory could not be "read/written". Click on OK to terminate the program.
GoToAssist has stopped working.
End Program - g2ax_service.exe. This program is not responding.
g2ax_service.exe is not a valid Win32 application.
g2ax_service.exe - Application Error. The application failed to initialize properly (0xXXXXXXXX). Click OK to terminate the application.
What will you do with the file?
To help other users, please let us know what you will do with the file:
What did other users do?
The poll result listed below shows what users chose to do with the file. 100% have voted for removal. Based on votes from 1 user.
| Votes | |||
|---|---|---|---|
| Keep | 0 % | 0 | |
| Remove | 100 % | 1 |
NOTE: Please do not use this poll as the only source of input to determine what you will do with the file. Only 1 user has voted so far so it does not offer a high degree of confidence.
Malware or legitimate?
If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.
And now some shameless self promotion ;)
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If you have questions, feedback on FreeFixer or the freefixer.com website, need help analyzing FreeFixer's scan result or just want to say hello, please contact me. You can find my email address at the contact page.
Comments
Please share with the other users what you think about this file. What does this file do? Is it legitimate or something that your computer is better without? Do you know how it was installed on your system? Did you install it yourself or did it come bundled with some other software? Is it running smoothly or do you get some error message? Any information that will help to document this file is welcome. Thank you for your contributions.
I'm reading all new comments so don't hesitate to post a question about the file. If I don't have the answer perhaps another user can help you.
BobB writes
May not be "malware" but is used by scammers to gain access to unsuspecting people (like my father) using the claim to provide "security" or "systems fixes". They then (for example) lock the computer until the victim pays the "fee" for their continuing "support" -- > aka extortion.
# 8 May 2019, 10:58
Oldchowt1 writes