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How To Remove consumer-responses.com Pop-Up Surveys

Are you getting pop-up surveys from consumer-responses.com while browsing on sites that typically don’t advertise in pop-up windows or by opening new tabs. Do the pop-ups manage to escape the built-in pop-up blockers in Google Chrome, Mozilla Firefox, Internet Explorer or Safari.

Here’s how the consumer-responses.com survey looked like when I got it on my computer:

consumer-responses.com pop-up

Does this sounds like your experience, you probably have some adware installed on your system that pop up the consumer-responses.com surveys.  I’ll try help you to remove the consumer-responses.com in this blog post.

If you have been visiting this blog already know this, but if you are new: Some time ago I dedicated some of my lab machines and deliberately installed some adware programs on them. I’ve been monitoring the behaviour on these machines to see what kinds of advertisements that are displayed. I’m also looking on other interesting things such as if the adware auto-updates, or if it downloads additional unwanted software on the computers. I first found the consumer-responses.com pop-up on one of these lab computers.

Generally these survey pop-ups claim that they are “official” surveys from the web site you were currently browsing and that you will get a reward or have a chance of winning a price by completing the survey. Sometimes they also claim that your feedback will be used to improve the web site you were visiting. Since I own the freefixer.com web site, I know the survey is 100% fake.

So, how do you remove the consumer-responses.com pop-up ads? On the machine where I got the consumer-responses.com ads I had GoSave, CheckMeUp and PennyBee installed. I removed them with FreeFixer and that stopped the consumer-responses.com pop-ups and all the other ads I was getting in Mozilla Firefox.

It seems as consumer-responses.com is getting quite a lot of traffic, based on Alexa’s traffic rank:

consumer-responses.com traffic rank


From the traffic graph we can see that the traffic has booming since in the beginning of November. consumer-responses.com was registered in July 2014, and the domain resolves to

The issue with this type of pop-up is that it can be launched by many variants of adware. This makes it impossible to say exactly what you need to remove to stop the pop-ups.

Anyway, here’s my suggestion for the consumer-responses.com ads removal:

The first thing I would do to remove the consumer-responses.com pop-ups is to examine the software installed on the machine, by opening the “Uninstall programs” dialog. You can reach this dialog from the Windows Control Panel. If you are using one of the more recent versions of Windows OS you can just type in “uninstall” in the Control Panel’s search field to find that dialog:
Uninstall a program search

Click on the “Uninstall a program” link and the Uninstall programs dialog will open up:
Uninstall a program dialog

Do you see something suspect listed there or something that you don’t remember installing? Tip: Sort on the “Installed On” column to see if something was installed approximately about the same time as you started seeing the consumer-responses.com pop-ups.

The next thing to check would be your browser’s add-ons. Adware often show up under the add-ons dialog in Mozilla Firefox, Google Chrome, Internet Explorer or Safari. Is there anything that looks suspicious? Anything that you don’t remember installing?
Firefox add-ons manager

I think you will be able to track down and remove the adware with the two steps outlined above, but in case that did not work you can try the FreeFixer removal tool to identify and remove the adware. FreeFixer is a freeware tool that I started develop many years ago. It’s a tool built to manually identify and uninstall unwanted software. When you’ve identified the unwanted files you can simply tick a checkbox and click on the Fix button to remove the unwanted file.

FreeFixer’s removal feature is not crippled like many other removal tools out there. It won’t require you to purchase the program just when you are about to remove the unwanted files.

And if you’re having difficulties determining if a file is clean or malware in FreeFixer’s scan report, click on the More Info link for the file. That will open up your browser with a page which contains more information about the file. On that web page, check out the VirusTotal report which can be quite useful:

FreeFixer More Info link example
An example of FreeFixer’s “More Info” links. Click for full size.

Are you a Mac or Linux user and get the consumer-responses.com pop-ups? What did you do to stop the pop-up in your browser? Please share in the comments below. Thank you!

Did this blog post help you to remove the consumer-responses.com pop-ups ads? Please let me know or how I can improve this blog post.

Thank you!